You're receiving this email as you've recently appealed a ban on the account with the login name: ***
After a comprehensive review of this account, we identified a period of unusual activity around the time of the offence. As a result, we've removed any offences which occurred during this time as we believe they were not committed by the creator of this account.
As described in our terms and conditions the account creator is responsible for the account's behaviour, so to prevent this from happening again we strongly advise you follow our guides on account security.
During the review we identified a potential security issue, and so in this particular case have also taken the extra precaution of securing the account.
To continue playing as normal you'll need to start the recovery process to regain access, more advice can be found on our support centre: